How To Choose A Firm For Elevator Maintenance

| Wednesday, June 5, 2013
By Lucille Lamb


If there is an elevator in your building, you have to ensure that it is always in good condition. Proper maintenance is mandatory whether it is used for carrying people or goods. It is therefore important to look for an elevator maintenance company that you can rely on to give you reliable service. Below are some of the basic considerations for finding the right firm.

It is much better to choose a provider that is based in your locality. Their proximity will make it easy for them to get to your premises whenever there is an urgent call. Building managers or owners of other properties in your local area can give you some referrals. The referrals will be more relevant if you search for people who have similar equipment.

When you speak with the elevator maintenance firms, be sure to ask for references of other buildings in your locality that they take care of. This will give you the conviction that they have the necessary resources and expertise to handle your equipment. You must also discuss with the mechanics that will be sent to you.

Find out the average service calls the company makes per year. The best companies are those that have lower numbers. If they really do a good job, it will not be necessary to work on the equipment of their customers too frequently within the year. Yearly service call frequency is one of the ways of judging the performance level of the firm.

You should know the number of calls to be paid for each year. This depends to a large extent on the characteristics of the building. Usually, elevators fail more in residences with lots of young people. The number of chargeable calls however, for every year depends on the billing policy of the elevator maintenance company. Stay away from those that charge customers for each call that is made. This is the reason you should carefully go through the contract.

The cost of repairs should also be ascertained. Apart from paying the regular hourly rates, you also have to pay for traveling time and other expenses. If you are located far away from the firm, this can add up to a substantial amount. The variation in prices should be carefully compared when you want to choose a service provider.

The agreement will state the number of inspections to be periodically performed. By doing this regularly, numerous problems will be avoided. A reliable contractor will see to it that preventive maintenance inspections are carried out at the appropriate time. You should find out whether credit will be given when inspections are neglected.

Another crucial factor is the response time of the elevator maintenance firm. The best companies will arrive within a few hours of being called. This will ensure that the equipment is repaired as soon as possible. Other companies will not respond very quickly and the elevator can be out of order for several days. Conduct your research properly so that you can find a company that you can trust to always provide you with prompt service.




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