When you go Courtesy Ford of Brooklyn, Conn., the competition seems ordinary

| Saturday, August 4, 2012
By Cornelius Nunev


Usually, when individuals think about buying a new car at a dealership, they often think of unpleasant experiences with manipulative salesmen. Yet there are auto dealerships in this good country that have transformed the high-pressure game. Courtesy Ford of Brooklyn, Connecticut, is an excellent example. Its sales and leasing employees have regularly received top ratings for quality of customer support; quality of work; friendliness; price; and overall new and used car sales and lease experience from the most essential group of all: its consumers.

Ratings very high

Numerous workers in the sales and leasing department of Courtesy Ford of Brooklyn have received positive customer comments on the industry website Dealer Rater. Since 2002, Dealer Rater is the first worldwide car dealer review site to help online customers find the right brick-and-mortar dealerships for sales and service. Customer feedback is screened through a four-step process to identify and remove fraudulent reviews.

David Mahon consultant

We had one customer meet with David Mahon of Courtesy Ford in Brooklyn Mr. Mahon got top ratings at Dealer Rater. All Ford models ended up getting ruled out when the customer gave Mahon a specific set of options he wanted and a specific Ford model. Mahon helped the customer find a comparable model in a fantastic price pretty easily. The customer was very happy with the experience and never felt any pressure to purchase a vehicle he did not want. The customer said Courtesy Ford was one of the best options for purchasing a brand new car. There have been other people who have given Mahon a great review.

There was another customer who commented on David Mahon at Courtesy Ford of Brooklyn. He explained that he would certainly recommend Courtesy Ford after his good experience. Apparently, the consumer had no idea what he wanted when he showed up at the store, but he did have a set of needs. Mahon worked perfectly and patiently to help the consumer choose out an automobile that worked for him.

Michelle Lamotte, Manager

On another occasion, a Dealer Rater user had the possibility to work with Courtesy Ford of Brooklyn Manager Michelle Lamotte. This customer was looking for a new car, and had the chance to work with both Lamotte and Mahon. The customer had many questions, all of which Lamotte was able to address thoroughly and courteously in a timely fashion. By the time the customer was done at Courtesy Ford, they drove away in a fully registered, immaculate used SUV.

"They do it all," said the customer of the Courtesy Ford of Brooklyn experience.

Chelsea Ketchen, Sales and Leasing Advisor

Yet another Courtesy Ford customer was searching for a new Ford, in spite of the fact that they'd been burned by major engine failure in a previous Ford Fusion purchase. According to the customer, Ms. Ketchen made the brand new car getting experience "a breeze," quickly finding the customer the choices they desired at a price they could afford. The consumer went so far as to point out that Ketchen "breaks the stereotypical mold of an automobile salesperson," in that she was thoroughly knowledgeable and did not make the customer feel any pressure at all.

John Mesawich reviews

Yet another example of Courtesy Ford of Brooklyn's exceptional customer support team is John Mesawich. One customer went to the car dealership with her husband, with a brand new Ford on their mind. Not only did they find the Ford automobile they wanted, but friendly, expert treatment they received when working with Mr. Mesawich certain them to recommend the Ford dealer to their family and friends.

Get some help from David Williams

One customer was really happy when they went to Courtesy Ford and met with General Sales Manager David Williams and Mesawich. Even though the customer had already gone to three different dealerships in the area, apparently Courtesy Ford was all he needed. He was waiting for insurance cash from an accident to come through, and the car dealership held his automobile they found until the insurance got through. The customers were excited that there was no pressure to buy from Williams, and Williams was honest.




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