The world is no stranger to what we term to as call center companies, call centers that businesses from various industries all over the world tap on to aid their telemarketing and remote customer support functions. This is because a good number of these call centers have popped up in recent years and are continuing to expand all over the globe.
This is also the reason why we often come across people with varied accents and nationalities when taking telephone calls from telemarketers or calling a particular company's customer support department, even when the specified companies only operate in a single country.
This type of arrangement certainly is a step in the right direction since it creates additional jobs in different countries, and provides a way for companies to decrease costs when managing their telemarketing and remote customer support functions. But there are also instances when the quality of the call service is compromised, like when an agent taking the call appears to have little or no as to how to act when handling calls from clients.
When this happens, the business being represented by the call center suffers and loses the opportunity to gain additional clients. That is why one should follow specific systems on how to sell on the phone.
Let us start things off by looking up what one should do at the initial phase of contact in a telephone conversation. Effective techniques on how to sell on the telephone usually commence as soon as the communication process takes place, or even before the call is made or answered. Simple acts like taking a deep breath, smiling genuinely, and being prepared with a standardized opening line, could make all the difference when making or taking calls from clients. These steps help prepare you for the call and places you in a constructive mindset.
The first few words exchanged in a phone call is very important since customers usually judge your execution in those first few moments, and for you to be in a position to reel them in for a sale or entice them to continue subscribing to your services, it is imperative to make a great first impression.
This is also the reason why we often come across people with varied accents and nationalities when taking telephone calls from telemarketers or calling a particular company's customer support department, even when the specified companies only operate in a single country.
This type of arrangement certainly is a step in the right direction since it creates additional jobs in different countries, and provides a way for companies to decrease costs when managing their telemarketing and remote customer support functions. But there are also instances when the quality of the call service is compromised, like when an agent taking the call appears to have little or no as to how to act when handling calls from clients.
When this happens, the business being represented by the call center suffers and loses the opportunity to gain additional clients. That is why one should follow specific systems on how to sell on the phone.
Let us start things off by looking up what one should do at the initial phase of contact in a telephone conversation. Effective techniques on how to sell on the telephone usually commence as soon as the communication process takes place, or even before the call is made or answered. Simple acts like taking a deep breath, smiling genuinely, and being prepared with a standardized opening line, could make all the difference when making or taking calls from clients. These steps help prepare you for the call and places you in a constructive mindset.
The first few words exchanged in a phone call is very important since customers usually judge your execution in those first few moments, and for you to be in a position to reel them in for a sale or entice them to continue subscribing to your services, it is imperative to make a great first impression.
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