A Backup Administrative Assistant Helps Family Counselors

| Sunday, December 4, 2011
By Timothy Johnson


You probably know what family counselors are. No matter where you live, it is highly likely that one or even more family counselors serve your area to help you and many others overcome critical periods.

The importance of both individual and family counseling is unquestioned. But let's now focus on how these professionals work and how they manage their daily patient flow.

One difference that counselors have from medical practitioners is that they do not usually have a host of medical staff helping them deal with everyday problems. Counselors normally work alone.

There is high demand for their services, including support, assistance and therapies aimed to solve all kinds of issues. When a family member dies, the family counselor helps the family to overcome the trauma, and move on with their lives. A counselor might also tell you how to communicate with your partner and save your family's harmony rather than giving up on the relationship altogether and file for divorce. In spite of that, they are highly requested due to the wide range of services they offer.

But how do you set an appointment with a family counselor? First, you'll have to find one who operates in your area and phone them to request an appointment. As you get to speak to the person on the other side of the phone, you'll find that you are talking to the counselor themselves, even though you were probably expecting to speak to a receptionist first.

This circumstance usually happens. A family counselor works alone. They listen to your problems; they help you get through them while doing other secretarial tasks like answering phone calls, book keeping, scheduling appointments and eventually calling clients to remind them of their upcoming appointments.

Can one person really do all of these things? No. The only way that one person can do all of the things listed is if they restricted their bandwidth to only take care of no more than a dozen people.

There is an applicable solution though that applies to doctors, dentists, personal trainers and also family counselors. I'm referring to the virtual administrative secretary. Functioning just like a live receptionist, an automatic administrative assistant is incredibly more precise and accurate. The live receptionist also tend to make mistakes and are far more expensive.

Because family and individual counselors often work alone, they are sure to need someone to take their phone calls, schedule their daily appointments and send appointment reminders, to avoid patient no-shows.

That is why we suggest all counselors should seriously consider this option, for it would enable them to take care of and help more people. Moreover, the automated front desk receptionist does not switch off, unless you want it to. In fact, it is available 24/7 so that, as the counselor reaches their office in the morning, they will find their day has already been organized for them by the automatic administrative assistant.

This is a very innovative way that will help family counselors concentrate more on the clients that needs their special assistance, while creating a good reputation and professional image for him.




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