Custom Web Forms for Your Virtual Front Desk Receptionist

| Sunday, July 17, 2011
By Robert Clancy


What can a a virtual medical receptionist do for you? There are automatic administrative secretaries found in the market who are able to reserve appointments, remind patients of appointments, and transfer data. However, you will find that not all automatic front desk secretaries are the same. Ever wonder how they can do all that they are able to do?

It is simple. Whenever you enter your personal information in a standard web form, the medical software system saves your details and automatically transfers them to the practice database.

But let's now look at the flip side of the coin.

Even if most automatic medical assistant software can support online medical forms, some software can only support standard medical forms. This means that acquiring the exact personal information from a patient is not always possible. It is a fact that every medical office caters to different needs of patients. With this concept, the healthcare professionals must be able to obtain relevant and specific information which they would need to assist and treat the patients accordingly.

Now, let's say that you run your own medical practice. Whenever your patients use your website to schedule an appointment by means of your innovative web scheduler, you may want them to fill in a web form that you may utilize in order to check out the patient's details before even seeing them.

Depending on how you intend to treat your patients, you might create a custom web form featuring all kinds of questions: name, surname, address, profession, dental care, nutritional habits and so forth. On the other hand, should you run your medical office, you might design a specific online form including extra fields, such as the insurance number of the patient who is attempting to schedule an appointment with you.

The bottom line is that every medical practice is different from the next one. That is why it is crucial that automated office assistants allow customization of web forms to address the need of each. This helps you focus on what you really need to know about your patients.

Whatever field of medicine your practice focuses on, choosing the right virtual front desk receptionist is crucial for you to be able to conduct a more efficient and responsive service. Doing so gives you the freedom to design your own web medical forms, according to your needs.

If you think everybody already has a a backup front desk secretary, well they do not. In fact, there are many health clinics out there that keep using paper medical forms that the receptionist has to review one by one and add manually to the database.

Clearly, the process is not only time consuming but prone to errors as well. What's more, these secretarial tasks will keep your administrative receptionist from performing her job - assisting patients. Obviously, this will not positively reflect your health clinic. Patients choose your practice because they believe that the clinical staff you have and the services you offer are way better than your competitors. You would not want to disappoint them.

To make sure this won't happen, get yourself a virtual receptionist that supports custom web forms, so that you will be able to increase your daily appointments and your medical receptionist will be more relaxed, hence kinder to your patients.




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